Domestic Shipping

Processing Time:

• Orders are typically processed within 2-3 business days (EXCLUDING PRE-ORDER).
• Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods:

• Standard Shipping: Delivery within 5-7 business days.
• Express Shipping: Delivery within 2-3 business days.

Shipping Costs:

• Standard Shipping: Free for orders over €1000. A flat rate will be charged for orders under €1000.
• Express Shipping: Costs vary based on location and weight of the package.

International Shipping

Processing Time:

• Orders are typically processed within 2-3 business days (EXCLUDING PRE-ORDER).
• Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods:

• International Standard Shipping: Delivery within 10-15 business days.
• International Express Shipping: Delivery within 5-7 business days.

Shipping Costs:

• Shipping costs vary based on location, weight, and shipping method selected at checkout.
• Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility and will be collected at the time of delivery.

Order Tracking

• Once your order has shipped, you will receive an email with the tracking number and a link to track your package.

Delayed or Lost Orders

• If your order is delayed beyond the expected delivery time, please contact our Customer Care team for assistance.
• In case of lost orders, please contact our Customer Care team. We will investigate and, if necessary, issue a replacement or refund.

Address Changes

• Please ensure that your shipping address is correct at the time of purchase.
• If you need to change your shipping address after placing an order, please contact our Customer Care team as soon as possible. Address changes may not be possible once the order has been shipped.

Contact Us

• For any questions or concerns regarding our shipping policy, please contact our Customer Care team at atelier@lametamorphose.eu.