ReTURN policy

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe. 

Title

1. General

2. Damages and Issues

3. Returns

4. Refunds

1. General

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


Important: Items must be returned in the same condition as received, with all tags attached and in original packaging.

  • Items that have been used, worn, washed, altered, or damaged will not be accepted.
  • You’ll also need the receipt or proof of purchase.


To start a return, you can contact us at atelier@lametamorphose.eu . Please note that returns will need to be sent to the following address: LA METAMORPHOSE PARIS, 8 Rue de Marignan, 75008 Paris


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


You can always contact us for any return question at atelier@lametamorphose.eu.

2. Damages And Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

3. Returns

Online Returns

 

Please allow up to 7 business days to process your exchange or return request. If the new item costs less than the original item, we will issue a refund and process the new item as a new order. If the new item costs more, a new charge will be applied for the difference. Our client service team will inform you of any additional charges before proceeding with the exchange.

 

In-Boutique Returns

 

If you prefer to exchange the item(s) in person, our Fashion Advisors are happy to assist you. Visit our Paris boutique with your return in its original packaging, along with a printed version of the airway bill and the sale invoice from your shipment confirmation email. Returns in-store must be made within 15 days.

4. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.


If more than 15 business days have passed since we’ve approved your return, please contact us at atelier@lametamorphose.eu.